SMS opt-in evidence
Last updated: 11 August 2026
This page documents, for carriers and campaign reviewers, exactly how Yusuf & Associates Real Estate Solutions LLC (dba Real MVP Realty Group, messaging as Real MVP Homes) obtains consent to send text messages. It is public, requires no login, and describes every opt-in path in full.
We operate three opt-in paths and no others. We do not buy, rent, or import phone number lists. We never message a person who has not first contacted us about their own property.
Path 1 — Web form
A property owner submits the form at callandclose.com/sms-signup. The form is public and requires no account or login. It collects their name, mobile number and property address, and it will not submit unless the consent checkbox is ticked.
The checkbox is unchecked by default. Consent is an action the person takes, so we do not pre-tick it, and we do not treat submitting the form as agreement on its own. The wording beside the box reads, in full:
I agree that Real MVP Homes may call and text me at the number provided about my property, including by automated means. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. See our SMS terms and privacy policy.
The SMS terms and privacy policy are linked directly from that sentence, beside the checkbox, before the person submits. When the form is accepted we store a consent record containing the mobile number in E.164, a timestamp, and the exact disclosure text shown above — so the record says not only that they agreed, but what they agreed to.
Path 2 — Verbal consent on an inbound call
How the call starts. A property owner telephones us on (817) 200-7666, a number we publish on this website. All inbound calls are answered by our intake agent. Every call opens with this disclosure, with no exceptions:
"Thanks for calling Real MVP Homes, this is Ava. Just so you know, this call is recorded for quality. How can I help you today?"
How consent is requested. Before the call ends, the agent reads the following question word for word. It names both calls and texts, because consent to one is not consent to the other:
"Is it alright if someone from our team calls or texts you at this number about the property?"
The agent then stops speaking and waits for an answer. It is instructed never to rephrase the question into a leading one, never to continue until the caller has answered, and never to treat silence as agreement. If the caller does not answer, the agent asks once more: "Sorry, was that a yes on the callback?" If there is still no answer, the result is recorded as no.
What we store as evidence. The moment the caller answers, a consent record is written. Every field below is captured for every call:
| What is stored | Why |
|---|---|
| The caller's exact spoken words, verbatim | "Yeah that's fine" and "Yes please do" are both consent, but only the real words are defensible. We never store a paraphrase. |
| Granted: yes or no | Hesitation, silence, or a change of subject is stored as no. |
| The audio recording of the call | So the moment of consent can be listened to. |
| The audio offset in milliseconds | Points to the exact second consent was given, so it can be replayed without hunting through the call. |
| The mobile number in E.164 format | Consent is tied to the specific number, not to a person or a lead. |
| The timestamp and the call identifier | Ties the record to a single, auditable call. |
| Consent type: callback | Recording consent and messaging consent are stored separately. |
What a stored record looks like. A real record, with the number and identifiers redacted:
consent_type : callback granted : 1 verbatim_quote : "Yeah, that's fine, you can text me on this one." phone_e164 : +1817XXXXXXX captured_at : 2026-08-09T15:42:11Z call_id : CA................ recording_r2_key : recordings/2026/08/09/................mp3 audio_offset_ms : 431200
No record, no message. Our system will not send a text message to a number
unless a stored consent record for that number exists with granted = 1
and no revocation. This is enforced in software before a message is queued, not
left to staff memory.
Path 3 — The property owner texts us first
A property owner may start the conversation by texting us. The call to action is published on our SMS terms page at callandclose.com/sms#text-us and reads:
Text us about your property
Text (817) 200-7666 and tell us the address. By texting us you agree to receive text messages from Real MVP Homes about your property.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. See our privacy policy.
Opt-in keywords are START, YES and UNSTOP. On opting in, the sender receives this auto-reply:
Real MVP Homes: You're now opted in to texts about your property. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
What we send
Every message relates to a specific property the recipient contacted us about. Message frequency varies by enquiry and is typically a small number of messages about one property. We send no recurring marketing or promotional campaigns.
- Appointment confirmations and reminders
- Follow-up about the property the owner contacted us about
- Replies to a question the owner asked us
- Notice that a document is ready to review
Examples of the messages we send:
Real MVP Homes: Hi [name], confirming your call with Yusuf on [date] at [time] Central about [address]. Reply STOP to opt out, HELP for help. Real MVP Homes: Hi [name], your purchase agreement for [address] is ready to review and sign: https://callandclose.com/sign/[id] Reply STOP to opt out.
Opting out
Reply STOP to any message. One confirmation is sent and then no further messages. Opt-outs are honoured immediately. A recipient may also opt out by emailing support@callandclose.com or by telling us on a call, in which case the number is added to our suppression list and blocked in software. Reply HELP at any time for contact details.
Required disclosures and policies
- Message frequency varies.
- Message and data rates may apply.
- Consent to receive text messages is never a condition of any purchase, offer, or transaction with us.
- No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with third parties.
- We do not send text messages before 8am or after 9pm in the recipient's local time.
- SMS terms and conditions
- Privacy policy
Who we are
Yusuf & Associates Real Estate Solutions LLC, dba Real MVP Realty Group
2442 S Collins Street, Ste 108-204, Arlington, TX 76014
Email: support@callandclose.com
Phone: (817) 200-7666