Privacy policy
Last updated: 7 August 2026
This policy explains what Call & Close collects, why, and what we do and do not do with it.
Call & Close is a service of Yusuf & Associates Real Estate Solutions LLC, doing business as Real MVP Realty Group ("we", "us"). The same company operates our phone lines and text messaging.
Mobile information is never sold or shared for marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Information we collect
When you call us
If you call a phone number operated by Call & Close, we collect:
- Your phone number, as provided by the telephone network
- An audio recording of the call, and a written transcript of it
- Information you tell us during the call — for example a property address, your name, your email address, and details about the property and your situation that you choose to share
- Whether you agreed to be contacted again, and the words you used
Calls are recorded. You are told this at the start of every call, before any other conversation takes place. If you do not want to be recorded, please tell us and end the call.
When you contact us in writing
If you email us or submit a form, we collect what you send, including your name, email address, phone number, and anything else you include.
Automatically
Our website records standard server logs, including IP address, browser type and pages requested. We do not use advertising trackers, third-party analytics pixels, or cross-site tracking cookies.
How we use it
- To respond to your enquiry and evaluate a property you contacted us about
- To arrange, confirm and remind you about appointments
- To follow up about a property you contacted us about, where you have not asked us to stop
- To prepare and send documents relating to a transaction
- To keep records of consent and of what was said, which we may need to demonstrate we handled your enquiry properly
- To operate, secure and improve our service
Mobile numbers and text messages
Where you give us a mobile number and agree to be contacted, we may send you text messages about your enquiry, your appointment, or a property you contacted us about. Message frequency varies. Message and data rates may apply.
You can stop text messages at any time by replying STOP, and get help by replying HELP. Full details are in our SMS terms and conditions.
We do not sell, rent, or share mobile phone numbers or SMS consent with third parties or affiliates for their own marketing. The only parties who ever see your number are the service providers who deliver the message on our behalf, described below.
Who we share information with
We share personal information only with service providers who process it on our instructions in order to run the service, and only as far as they need to:
- Telephony and messaging providers — to connect calls and deliver text messages
- Cloud hosting and storage providers — to run the service and store recordings and records
- Email delivery providers — to send confirmations and correspondence
- Property data providers — to look up public records and comparable sales for a property address
- Professional advisers — such as attorneys or title companies, where a transaction requires it
We may also disclose information where we are legally required to, or to establish or defend legal claims.
We do not sell personal information, and we do not share it with third parties for their own marketing purposes.
How long we keep it
Call recordings, transcripts and consent records are kept for as long as we have a business or legal reason to hold them, and for a minimum period where law requires it. Records relating to a completed or attempted property transaction are kept longer, because they may be needed if a dispute arises.
Your choices
- Stop calls: tell us on a call, or email us, and we will add your number to our do-not-contact list.
- Stop texts: reply STOP to any message.
- Stop emails: use the unsubscribe link at the bottom of any marketing email. Transactional messages about an appointment or a document you asked for are separate.
- Access, correction or deletion: email us and we will respond. Some records we are required to keep, and we will tell you if that applies.
Depending on where you live, you may have additional rights under state privacy law, including in California, Texas, Colorado and Virginia. Contact us and we will honour them.
Security
Data is transmitted over encrypted connections and stored with access controls. Recordings are not published or made available at public URLs. No system is perfectly secure, and we will tell you promptly if a breach affects you.
Children
Our service is not directed at children under 16 and we do not knowingly collect their information.
Changes
If we change this policy we will update the date at the top. Material changes will be described here rather than made silently.
Contact us
Email: support@callandclose.com
Phone: (214) 814-8105
Mail: 2442 S Collins Street, Ste 108-204
Arlington, TX 76014